are entitled to expect your Association :
BE FAIR BY
you to pay only what is due.
everyone with equal fairness.
HELP YOU TO UNDERSTAND YOUR RIGHTS AND ADVISE
YOU ACCORDINGLY BY
clear leaflets and forms.
you information and assistance at our enquiry
courteous at all times.
PROVIDE AN EFFICIENT SERVICE BY
you to the appropriate desk.
processing your demand promptly and accurately.
your file strictly confidential.
the information you give us only as allowed
by the law.
our costs to a minimum.
BE ACCOUNTABLE FOR WHAT WE DO BY
standards for ourselves and stating how well
we live up to them.
responding promptly to queries from our members.
in return, we rely on you to
case you are not satisfied,
courteous as usual to our staff.
us accurate information and to fill in correctly
your payslip regularly to ensure the correct
amount is being deducted.
us of any change of address, employer or Bank
us immediately in case you intend to resign
or to proceed on leave without pay.
for your case to be looked at again.
your complaint by email or write your complaint
in the complaints and suggestion box at the
to the Manager.
to the Board of Directors.
VISION STATEMENT :
are committed to be Your Best Financial Partner