expecting you to pay only what is due. treating everyone with equal fairness.

TO HELP YOU TO UNDERSTAND YOUR RIGHTS AND ADVISE
YOU ACCORDINGLY BY

providing clear leaflets and forms. giving you information and assistance at our enquiry office. being courteous at all times.

TO PROVIDE AN EFFICIENT SERVICE BY

guiding you to the appropriate desk. processing your demand promptly and accurately. keeping your file strictly confidential. using the information you give us only as allowed by the law. keeping our costs to a minimum.

TO BE ACCOUNTABLE FOR WHAT WE DO BY

setting standards for ourselves and stating how well we live up to them. responding promptly to queries from our members.

And in return, we rely on you to

be courteous as usual to our staff. give us accurate information and to fill in correctly the forms. check your payslip regularly to ensure the correct amount is being deducted. inform us of any change of address, employer or Bank Account No. contact us immediately in case you intend to resign or to proceed on leave without pay.

In case you are not satisfied,

ask for your case to be looked at again. forward your complaint by email or write your complaint in the complaints and suggestion box at the Reception desk. write to the Manager. appeal to the Board of Directors.